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Scale your support operations with advanced team management. Role-based permissions, seamless invitations, workload balancing, and multi-organization support—all in one platform.
Manage your organization's team
Everything you need to manage and scale your support team efficiently.
Granular permissions for Owner, Admin, Manager, and Agent roles with custom access levels.
Send email invitations with automatic expiry, resend options, and acceptance tracking.
Manage multiple organizations from one account—perfect for agencies and enterprises.
Distribute tickets evenly across team members with smart assignment algorithms.
Track individual and team performance with detailed metrics and insights.
Complete data separation between organizations with enterprise-grade security.
Automated notifications for invitations, role changes, and team activities.
Individual agent signatures with automatic insertion in email responses.
Real-time activity logs for all team actions and permission changes.
Assign the right level of access to each team member with our flexible role-based system.
Full control over all organizations and settings
Organization-wide administrative access
Team supervision and workflow management
Frontline support with ticket handling
Invite and onboard new team members in minutes with our streamlined process.
Enter email and select role (Owner, Admin, Manager, Agent)
Recipient receives invitation link with 7-day expiry
New member accepts invitation and sets up account
Team member gets instant access based on assigned role
Average onboarding time: less than 5 minutes
Join businesses using ZiveDesk to deliver exceptional customer experiences. Start your free trial today—no credit card required.