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Centralized customer profiles with complete interaction history, ticket analytics, and actionable insights. Build stronger relationships with data-driven customer intelligence.
sarah.davis@company.com
Customer since 6 months ago
Powerful customer management tools that provide complete visibility and actionable insights.
Centralized customer data with complete contact information, company details, and custom fields.
View all tickets, live chats, and interactions in one timeline for full context.
Find customers instantly by name, email, company, phone, or any custom attribute.
Select and export all your customers data with just a single click in a CSV format.
Every customer interaction, ticket, and conversation in one unified profile.
Store comprehensive contact details including email, phone, company, and custom fields. Keep everything organized in one place.
View all support tickets from a customer with status, priority, replies, and resolution times in chronological order.
Access complete chat transcripts, ratings, and agent assignments for every conversation.
Overview of customer interactions
Proven results from businesses using ZiveDesk customer management.
Unified customer profiles provide complete context, leading to more personalized and effective support.
Access to complete customer history helps agents resolve issues faster without asking repeated questions.
Scalable customer database that grows with your business, from startups to enterprises.
Personalized support based on customer history leads to significantly better satisfaction scores.
Create targeted customer segments for proactive outreach and personalized campaigns.
Instant updates across all channels ensure your team always has the latest customer information.
Powerful analytics and insights to understand customer behavior and improve support quality.
Real-time insights and metrics
Monitor customer engagement with detailed metrics on tickets, chats, response times, and satisfaction scores.
Understand customer patterns, identify at-risk accounts, and discover opportunities for proactive engagement.
Analyze customer segments by activity level, ticket volume, satisfaction scores, and custom criteria.
Join thousands of businesses using ZiveDesk to build stronger customer relationships with complete profiles and actionable insights.