Information We Collect
Account Information
When you create a ZiveDesk account, we collect your name, email address, company name, and password. This information is necessary to provide you with access to our services and to communicate with you about your account.
Usage Data
We automatically collect information about how you use ZiveDesk, including your interactions with features, pages visited, time spent on the platform, and technical data such as IP address, browser type, and device information.
Customer Support Data
When you use ZiveDesk to provide customer support, we collect and process the conversations, tickets, and customer information that flows through our platform. You remain the owner of this data.
Payment Information
We use third-party payment processors (Stripe) to handle billing. We do not store your complete credit card information on our servers. We only retain the last four digits for reference purposes.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve ZiveDesk services, including processing transactions, sending service-related notifications, and providing customer support.
Communication
We may send you administrative emails, product updates, security alerts, and marketing communications. You can opt out of marketing emails at any time using the unsubscribe link.
Analytics and Improvements
We analyze usage patterns to understand how our platform is being used, identify areas for improvement, and develop new features that better serve our customers.
Security and Fraud Prevention
We use your information to detect, prevent, and respond to fraud, abuse, security risks, and technical issues that could harm ZiveDesk, our users, or the public.
Data Security
Encryption
All data transmitted between your browser and ZiveDesk servers is encrypted using industry-standard SSL/TLS protocols. Data at rest is encrypted using AES-256 encryption.
Access Controls
We implement strict access controls to ensure that only authorized personnel can access user data, and only when necessary for service delivery or support purposes.
Regular Audits
We conduct regular security audits and vulnerability assessments to identify and address potential security issues before they can be exploited.
Incident Response
In the event of a data breach, we have procedures in place to promptly notify affected users and relevant authorities as required by applicable laws.
Data Sharing and Disclosure
Service Providers
We share data with trusted third-party service providers who help us operate our business, such as cloud hosting providers, payment processors, and analytics services. These providers are contractually obligated to protect your data.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
If ZiveDesk is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
No Sale of Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is yours, and we respect that.
Cookies and Tracking
Essential Cookies
We use cookies that are necessary for the platform to function properly, such as maintaining your login session and remembering your preferences.
Analytics Cookies
We use analytics cookies to understand how users interact with ZiveDesk, which helps us improve the service. These cookies collect aggregated, anonymous data.
Marketing Cookies
With your consent, we may use marketing cookies to show you relevant advertisements and measure the effectiveness of our marketing campaigns.
Cookie Control
You can control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some features of ZiveDesk.
Your Rights and Choices
Access and Portability
You have the right to access your personal data and request a copy in a portable format. You can export your data directly from your account settings.
Correction and Updates
You can update your account information at any time through your account settings. If you need help updating your information, contact our support team.
Deletion
You can request deletion of your account and associated data. Note that we may retain certain information as required by law or for legitimate business purposes.
Opt-Out Rights
You can opt out of marketing communications, disable certain data collection features, and adjust your privacy settings at any time through your account preferences.
International Data Transfers
Global Infrastructure
ZiveDesk uses cloud infrastructure that may process and store data in multiple countries. We ensure that all data transfers comply with applicable data protection laws.
GDPR Compliance
For users in the European Economic Area (EEA), we comply with GDPR requirements, including using Standard Contractual Clauses for data transfers outside the EEA.
Data Residency
Enterprise customers may have options for data residency requirements. Contact us to discuss specific data location needs.
Children's Privacy
Age Restrictions
ZiveDesk is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.
Parental Control
If you believe your child has provided us with personal information, please contact us immediately so we can remove the information from our systems.
Questions About Privacy?
If you have any questions about this Privacy Policy or how we handle your data, please contact us at-
Email: admin@zivedesk.com