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Enable intelligent auto-replies in live chat using your knowledge base content. When agents are offline, AI Assistant automatically responds with accurate answers powered by OpenAI.
Configure AI-powered features
Configure AI Assistant in under 5 minutes and start providing 24/7 automated support.
Add your OpenAI API credentials in AI Settings
Create and publish articles with your business information
Turn on AI bot and knowledge base search features
Ensure live chat widget is enabled on your website
AI Assistant will now automatically respond to customer queries when agents are offline, using your knowledge base content.
Next: Test your AI Assistant
See how AI Assistant analyzes questions and delivers accurate responses using your knowledge base.
Customer starts a chat conversation. If no agents are available online, AI Assistant automatically activates.
OpenAI processes the message to understand intent, then searches your knowledge base for relevant articles.
AI identifies the most relevant published article from your knowledge base that answers the customer's question.
AI crafts a natural response using article content and includes a reference link. Response sent in under 2 seconds.
How do I reset my account password?
I can help you reset your password. Here's how:
The link expires in 24 hours. Need more help? An agent will be available shortly.
AI Assistant only responds when no agents are available, then stops when an agent joins the chat.
AI answers exclusively from your published articles. No external data or generic responses.
Every AI response includes a reference to the source article for transparency and trust.
Select from 5 OpenAI models based on your needs for speed, accuracy, and cost efficiency.
Most advanced model with superior understanding and reasoning capabilities.
Optimized balance of speed, accuracy, and cost. Perfect for most use cases.
Enhanced version with improved performance and longer context windows.
Reliable model with consistent, high-quality responses across all scenarios.
Fast and economical option for straightforward queries and high volume.
All models search your knowledge base and provide accurate answers. The difference is in response quality, speed, and API cost.
Comprehensive features designed to provide accurate, instant customer support using your knowledge base content.
AI automatically responds to customer messages when no agents are available, ensuring 24/7 support coverage.
Instantly searches your entire knowledge base to find the most relevant article that answers the customer's question.
AI crafts human-like responses using OpenAI's language models for natural, contextual conversations.
Responds to customer queries in under 2 seconds, eliminating wait times during off-hours.
AI automatically stops responding when an agent joins the chat, seamlessly transferring to human support.
Advanced semantic search understands customer intent to find the best matching article, not just keywords.
AI only references published articles, ensuring customers receive approved, accurate information.
Choose from 5 OpenAI models (GPT-4o, GPT-4o Mini, GPT-4 Turbo, GPT-4, GPT-3.5 Turbo) based on your needs.
Track AI response accuracy, usage statistics, and customer satisfaction to continuously improve.
Simple settings interface to configure API credentials, enable features, and customize behavior.
When AI can't find a relevant answer, it gracefully informs customers and suggests contacting an agent.
Measurable results from organizations using AI Assistant to transform customer support delivery.
Never miss a customer query with AI that provides instant responses during off-hours and holidays.
AI analyzes queries and delivers accurate answers in under 2 seconds, eliminating customer wait times.
Handle common queries automatically, allowing agents to focus on complex issues requiring human expertise.
Customers appreciate immediate assistance. Instant AI responses lead to improved satisfaction scores.
AI provides the same accurate information every time by referencing your approved knowledge base.
Reduce support costs by automating responses to common queries while maintaining quality service.
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