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Make data-driven decisions with comprehensive analytics. Track performance metrics, monitor team efficiency, and measure customer satisfaction—all in real-time.
Track key metrics across Analytics, Performance, and Customer Experience to optimize your support operations.
Get a bird's-eye view of your support operations with key metrics and performance indicators at a glance.
Track ticket volume, status distribution, resolution rates, and trends over time to understand workload patterns.
Visualize data trends with interactive charts. Identify patterns and seasonal fluctuations in support requests.
Monitor individual and team performance including tickets handled, response times, and resolution rates.
Measure first response time, average response time, and resolution time to optimize team efficiency.
Track CSAT scores, ratings, and feedback to understand customer happiness and identify improvement areas.
Analyze tickets by category, priority, and channel to allocate resources effectively.
Monitor SLA adherence and track breaches to ensure service level commitments are met consistently.
Compare performance across email, chat, and other channels to optimize your support strategy.
Export analytics data as CSV files for custom analysis or stakeholder presentations.
All metrics update in real-time so you always have the latest information for decision-making.
Analyze data for last 7, 30, 90 days or select custom date ranges to compare specific periods.
Monitor the metrics that directly impact customer satisfaction and team performance.
Track how quickly your team responds to new tickets
Average time to fully resolve customer issues
Percentage of tickets successfully resolved
How efficiently your team handles ticket volume
CSAT score from post-resolution surveys
Percentage of tickets meeting SLA targets
Export analytics data across three main categories with flexible date range options.
Overview, tickets, and trends analysis
Agent performance and response time metrics
Customer satisfaction and feedback analysis
7 days, 30 days, 90 days, or custom range
Monitor your support performance with at-a-glance insights that highlight what matters most.
Your team resolved 12% more tickets this week compared to last week. Great progress!
Excellent performance! You're exceeding your SLA targets consistently.
Average response time is slightly higher than usual. Consider reviewing team capacity.
These high-priority tickets need attention to avoid SLA breaches.
Join thousands of support teams using ZiveDesk Analytics to optimize performance, improve customer satisfaction, and make smarter decisions.